Shipping Policy

No Exchanges or Returns

 We do not stock any braided rugs, chair pads, stair treads, bench pads, runners, place mats or other braided rug products. Each and every braided rug or braided rug product is custom made for the individual customer after they place an order. For this reason we do NOT accept returns or exchanges of any kind.

 We have never had a customer request to return a braided rug because of a problem with the quality of the braided rug. All request for returns or exchanges have occurred because of a problem with a color. Please verify the colors of your rug by taking vantage of our free braid sample program. We will send you an actual piece of the braid in the color you choose. While we have tried to represent our colors in an accurate manner in the picture on our website dye lots can and will vary. In addition computer monitors can vary in the way they display our colors.

 We do NOT make any exceptions to this policy.