Payment Policy

Payment Types (Credit Cards are Charged Immediately)

We accept all major credit cards and payment services, including: Amazon, PayPal, Visa, MasterCard, Discover, and American Express. 

Unlike most companies we do not wait until an order ships to charge your credit card. ALL credit cards are charged at the time the order is placed. Orders normally take 4 to 8 weeks to complete and as long as 10 weeks during certain times of the year. Credit card authorizations normally are only valid for 5 days. Another reason we charge cards when you place your order is that every product we sell is custom made for each individual customer. We do not stock any braided rugs, chair pads, stair treads, bench pads, runners, place mats or other braided rug products.

 Since all of our products are custom made all sales are final. We do not offer refunds or exchanges for any reason.


SSL certificates

The information you provide to Heartland Braided Rugs is covered by this policy and is protected in transit by using a network protocol called Secure Sockets Layer (SSL). SSL is the industry standard technology for secure online transactions. A simple way to know your transmission is protected is by referencing the URL. If it starts with https:// you can be assured that it is using SSL. Transactions are processed only from secure browsers. These browsers encrypt the information sent using SSL, which scrambles the data to make it extremely difficult for anyone who intercepts the information to read it. 

REMINDER: In the event of an unauthorized use of your credit or debit card, you must promptly notify the card issuer pursuant to its reporting rules and procedures.

Safeguarding Information

To minimize the risk of loss and/or additional expenses that could occur from compromised cardholder information, Heartland Braided Rugs DOES NOT retain or have access to any of the following information:

  • Credit Card number

  • Credit Card expiration date

  • Security Code (CVV2 number)

  • Service Code - 3 or 4 digit

The protection of your personal information is important to Heartland Braided Rug.

Heartland Braided Rugs is PCI Complaint. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.