Shipping & Return Policy :: Heartland Braided Rugs

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Heartland Braided Rugs > Shipping & Return Policy

Shipping & Return Policy

Return Policy

We do NOT accept returns or exchanges of any type. We do not stock any rugs. Each and every braided rug ordered from Heartland Braided Rugs is custom made for the individual customer. If you are unsure about a color please take advantage of our free braid sample program. Please do not rely on your monitor when choosing colors. Colors WILL vary from monitor to monitor.

Warranty

We do guarantee the quality of our rugs. We offer a lifetime guarantee on our sewing stitches. We cover the shipping the first year and the customer is responsible for the return shipping thereafter. Our rugs are NOT guaranteed against fuzzing or color fastness.

Shipping Policy

Every rug ordered from Heartland Braided Rugs is custom made for the individual customer at the time the order is placed. For this reason orders can take up to 10 weeks to ship. The shipping time is based on a number of factors. The size and color of the rug(s) ordered as well as the time of the year all affect the processing and shipping time of orders. Orders placed between January and August normally ship within 4 to 8 weeks. Orders placed from September to December normally take 6 to 10 weeks. Please understand this a guide and not a rule. Shipping times may vary.

Please Note! Difficulties verifying your billing or shipping information may extend processing time.

Shipping & Handling Rates
Weight	Rate
0lbs to 2.99lbs	$9.95
3lbs to 7.99lbs	$12.95
8lbs to 9.99lbs	$15.95
10lbs to 14.99lbs	$17.95
15lbs to 19.99lbs	$20.95
20lbs to 24.99lbs	$24.95
25lbs to 29.99lbs	$29.95
30lbs to 39.99lbs	$34.95
40lbs to 49.99lbs	$39.95
50lbs to 59.99lbs	$44.95
60lbs to 79.99lbs	$49.95
80lbs to 99.99lbs	$64.95
100lbs to 124.99lbs	$74.95
125lbs to 149.99lbs	$89.95
150lbs and Over	$129.95
Shipping to Alaska & Hawaii ranges from $18.95 to $199.95 based on the order weight.